In General
At LumiScale, we believe in confidentiality and security of your information. We completely respect your privacy rights. We take different type of measures to protect your information from disclosure to or access by third parties. Please note that we do not guarantee the security of information, as no method of internet transmission or storage is completely secure. Also note that we may retain and store your information in our databases and systems even after your LumiScale project is finished as long as we have a legitimate purpose to do so and in accordance with applicable law.
We only collect your information with your consent or with lawful reasons; we only collect the personal information that is necessary to fulfil the purpose of your interaction with us; we don't sell it to third parties; and we only use it as this Privacy policy describes below.
We have prepared this Privacy Policy to describe to you our practices regarding the Personal Information (as defined below) we collect from users of our Site at www.LumiScale.com and Services (as defined in the Terms of Use). It also describes the choices available to you regarding the use of your Personal Information and how you can access and update this information. Capitalized terms not defined in this Privacy Policy have the meanings given in our Terms of Use.
Information about using LumiScale
1. User Consent
By submitting Personal Information through our Site or Services, you expressly consent to the collection, use and disclosure of your Personal Information in accordance with this Privacy Policy.
2. Visitors under the age of 18
Our Service is not offered to persons under the age of 18. Thus, we do not intentionally gather Personal Information from visitors who are under the age of 18.
3. Types of Data We Collect
“Personal Information” means data that allows someone to identify or contact you, including, for example, your name, telephone number, e-mail address, as well as any other non-public information about you that is associated with or linked to any of the foregoing data. We collect Personal Information, only as described below.
I. Information You Provide to Us
We may collect Personal Information from you, such as your name, e-mail and mailing addresses, phone number, country and state when you are plasing a project on our platform.
When you make a purchase, we (or our third party service provider) will collect all information necessary to complete the transaction, including your name, credit card information, debit card information, billing information and/or PayPal information.
We retain information on your behalf, such as Project Briefs, Invoice Service invoices, transactional history, messages and any other information that you store using your Account.
If you provide us feedback or contact us via e-mail, we will collect your name and e-mail address, as well as any other content included in the e-mail, in order to send you a reply.
When you post messages on our Site, the information contained in your posting will be stored on our servers and other users will be able to see it.
We may also collect Personal Information at other points in our Site that state that Personal Information is being collected.
II. Google Analytics
We currently use Google Analytics as well as Google Ads for Display Advertising. Google Analytics collects information and reports website trends without identifying individual visitors. Google Analytics uses its own cookie to track visitor interactions. Website owners can view a variety of reports about how visitors interact with their website so they can improve their website and how people find it. Please see the following links for more information about Google Analytics: http://www.google.com/analytics/, http://www.google.com/privacy.html and http://www.google.com/analytics/tos.html.
II. Hotjar
We also use Hotjar to collects information,movements of individuals on the website and reports website trends without identifying individual visitors. Hotjar uses its own cookie to track visitor interactions. Website owners can view a variety of reports about how visitors interact with their website so they can improve their website and how people find it. Please see the following links for more information about Hotjar: https://www.hotjar.com/privacy/.
IV. Tracking Technologies / Cookies
LumiScale and our marketing partners, affiliates, or analytics or service providers use cookies or similar technologies in analysing trends, administering the website, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis. We use cookies to gather information regarding the date and time of your visit and the information for which you searched and which you viewed. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.
To make our Site and Services more useful to you, our servers (which may be hosted by a third party service provider) collect information from you automatically and store it in log files. The information may include your browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain name, internet service provider (ISP), referring/exit pages, clickstream data and/or a date/time stamp for your visit. We may link this automatically-collected data to Personal Information for the purposes of security and to detect fraudulent activity.
We partner with a third party ad network to manage our advertising on other sites. Our ad network partner uses cookies and Web beacons to collect information about your activities on this and other web sites to provide you targeted advertising based upon your interests.
4. Third Party Websites
I. Third Party sites
When you click on a link to any other website or location, you will leave our Site and go to another site and another entity may collect Personal Information. We have no control over, do not review, and cannot be responsible for, these outside websites or their content. Please be aware that the terms of this Privacy Policy do not apply to these outside websites or content, or to any collection of data after you click on links to such outside websites.
II. Social Media
Our Site includes social media features (“Features”) such as the Facebook, Tweet, Instagram and LikedIn button and other widgets or interactive mini-programs that run on our Site. These Features may collect your IP address, which page you are visiting on our Site, and may set a cookie to enable the Feature to function properly. These Features are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the terms of use and privacy policy of the company providing them (e.g., Facebook or Twitter).
5. Choices Regarding Your Personal Information
Please contact us using the information in the “Contact” section, if you would like further information in relation to your legal rights under applicable law or would like to exercise any of them. We will consider all requests and provide our response within the time period stated by applicable law. Depending on the circumstances and the information you request, we may require additional methods of verification in our discretion. Please note that certain information may be exempt from your requests, if we need to keep processing your information for our legitimate interests or to comply with a legal obligation.
I. Choices
1. When you create an Account on LumiScale.com we may periodically send you free newsletters and e-mails that directly promote the use of our Site or Services. When you receive newsletters or promotional communications from us, you may indicate a preference to stop receiving further communications from us and you will have the opportunity to “opt-out” by get in touch with us on support@lumiscale.com through email and with appropriate subject.
2. Despite your indicated e-mail preferences, we may send you service related communication (for instance, if our service is temporarily suspended for maintenance) or notices of any updates to our Terms of Use or Privacy Policy. You do not have an option to opt out of these emails, which are not promotional in nature.
II. Deletion or Changes
Upon request LumiScale will provide you with information about whether we hold any of your personal information. You may change any of your Personal Information get in touch with us on support@lumiscale.com through email and with appropriate subject. You may request deletion of your Personal Information by get in touch with us on support@lumiscale.com through email and with appropriate subject, but please note that we may be required to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete any information, it will be deleted from the active database, but may remain in our archives. We will respond to your request to access within 30 days.
6. Security
LumiScale is committed to protecting the security of your Personal Information. We (and our third party service providers) use a variety of industry-standard security technologies and procedures to help protect your Personal Information from unauthorized access, use, or disclosure. When you enter sensitive information (such as a credit card number or SS#) on our order forms, we (or our third party service providers) encrypt transmission of that information using secure socket layer technology (SSL). We also require you to enter a password to access your Account information. Please do not disclose your Account password to unauthorized people. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while LumiScale uses reasonable efforts to protect your Personal Information, LumiScale cannot guarantee its absolute security.
7. Portfolio & Reviews/Testimonials
We display personal portfolio & testimonials of satisfied customers on our Site in addition to other endorsements. If you choose to provide a testimonial on the Site, we may post your testimonial for marketing purposes. If you wish to update or delete your testimonial or portfolio, you can contact us at support@LumiScale.com.
8. Changes to This Privacy Policy
This Privacy Policy is subject to occasional revision, and if we make any material changes in the way we use your Personal Information, we will may notify you (sometimes we may not) by sending you an e-mail (if you are still a registered user of our services) to the last e-mail address you provided to us and/or by prominently posting notice of the changes on our Site. We will not reduce any of your rights under this Privacy Policy without your explicit consent. Any changes to this Privacy Policy will be effective upon the earliest of thirty (30) calendar days following our dispatch of an e-mail notice to you or thirty (30) calendar days following our posting of notice of the changes on our Site. These changes will be effective immediately for new users of our Service. Please note that at all times you are responsible for updating your Personal Information to provide us with your most current e-mail address. In the event that the last e-mail address that you have provided us is not valid, or for any reason is not capable of delivering to you the notice described above, our dispatch of the e-mail containing such notice will nonetheless constitute effective notice of the changes described in the notice. In any event, changes to this Privacy Policy may affect our use of Personal Information that you provided us prior to our notification to you of the changes. If you do not wish to permit changes in our use of your Personal Information, you must notify us prior to the effective date of the changes that you wish to deactivate your delete your information. Continued use of our Site or Service, following notice of such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.
9. Contact
You may contact us regarding this policy by getting in touch with us on support@LumiScale.com through email and with appropriate subject.
Enquire Now